Brinks Home™ Cybersecurity Investigation:
Frequently Asked Questions
What happened?
What happened? We identified a security incident in which an unauthorized party gained access to certain Company systems. We are investigating with the help of leading outside cybersecurity experts to determine exactly what information was affected.
Is my Brinks Home security system or service affected?
Based on what the Company knows at this stage, this incident does not involve Brinks Home products or services. Your alarm monitoring and system functionality will continue without interruption.
Was my personal information affected?
The investigation is ongoing, and we have not yet confirmed exactly what information was involved or whose. If we determine that your information was affected, we will notify you and explain what steps, if any, you should take.
Will you notify me if my information is confirmed to be affected?
Yes. If we determine that personally identifiable information was involved, we will provide additional notifications consistent with applicable law.
How did this happen?
Our investigation is ongoing, and we’re not able to confirm those details at this stage.
What should I do if I receive an email, text, or call threatening to release my information, or anything that looks like spam or phishing related to this incident?
If you receive a suspicious message like this, whether it claims to be from the party responsible, from Brinks Home, or from anyone else, please don't respond, click any links, or delete it. Preserve the message and contact us at right away at [email protected] or 469.391.4024 so our team can look into it.