Your system uses both cellular and Wi-Fi networks to connect seamlessly with our Alarm Response Center and the Brinks Home™ Mobile App.

If a power failure occurs, most systems continue to operate using a backup battery. Our security systems are also supported by a 5G cellular network, ensuring uninterrupted professional monitoring while the battery lasts.

With traditional wired systems, an intruder could cut the landline and disrupt the alarm signal. But with wireless security systems, if anyone tries to tamper with your panel or sensors, an alarm will go off before the system is compromised, so you're always protected.

Additionally, wireless sensors, like motion and door/window sensors, aren’t tied down by phone lines or wall mounts, so you can place them wherever you need, giving your home even more coverage.

Yes, all our systems provide multiple ways to arm or disarm your system. Our smart security systems use customizable passcodes that can be disarmed at the panel or via the Brinks Home Mobile App. Other options include Voice Assistants, Bluetooth hands-free disarming, or a keychain remote. 

Yes, that's a popular option for many customers, and smart home devices are a great way to enhance your home security system. While we offer a premium range of smart home devices, our latest systems are also compatible with 120+ smart devices using Z-Wave technology, all controlled via the Brinks Home Mobile App.

Yes, you can control your system and compatible smart home devices through Amazon Alexa and Siri Shortcut.  

In general, pets over 40 lbs. are capable of triggering motion sensors. To safeguard against pet-triggered alarms, we suggest following the installation recommendations provided with your motion sensor, and (if possible) set the motion detectors in areas that pets don't normally frequent. motion detectors in areas that pets don't normally frequent. 

Alternatively, glass break sensors can also protect areas your pets typically frequent, offering a great option for alarm monitoring when motion sensors aren’t suitable. 

We support a wide range of sensor brands, each using different battery types. To ensure you select the correct battery, we recommend visiting our Help Center for detailed information on your specific sensor and the appropriate battery. for detailed information on your specific sensor and the appropriate battery. 

Yes, our newer systems can notify you which sensor triggered the alarm and in which pre-programmed zone.

Yes, your system will connect to Wi-Fi first and will utilize cellular backup should Wi-Fi not work. Cellular backup will connect to the strongest major wireless provider available at your location. 

We’d love our customers to continue using Brinks Home when they move. We offer packages to suit your new home since your new space may have different security needs. However, you can take existing eligible wireless equipment with you to be installed in your new home, such as sensors, cameras, and smart home devices. Design a new system from our selection of products tailored for your lifestyle in the Customer Portal. 

Absolutely, many of our customers use Brinks Home to secure multiple homes. You can also easily manage all systems connected to your account through the same Brinks Home Mobile App and Customer Portal. To get started, contact a Security Consultant by calling us at  844.228.1171. 

Professional monitoring is one of the most important functions of home security. At Brinks Home, US-based professionals from our Five Diamond, 24/7 Alarm Response Center are standing by at all times, to rapidly notify you, and if necessary, request police, fire, or medical authorities during any emergency. 

You will provide a list of emergency contacts that should be contacted if we cannot reach you during an alarm event. Primary contacts are called for an alarm event prior to dispatching responding authorities. Primary contacts can also enable text messages for a burglar alarm event to easily respond to potential emergencies. Secondary contacts are called if a primary contact cannot be reached following dispatch of responding authorities for an alarm event. You can update the list anytime in the Customer Portal.

Some insurers may provide a discount of up to 20% off homeowner’s insurance if you have a professionally monitored system. Be sure to check with your insurance company for more information. You can download your insurance certificate in the Customer Portal.

We may charge an early termination fee as set forth in the monitoring contract. If you financed the purchase of any equipment, you are responsible for any remaining balance pursuant to your equipment financing contract. 

Various jurisdictions have unique rules regarding alarm dispatch. Some require verification of alarms before responding, and in such cases, we will contract with a local guard response company who will be dispatched if we receive an alarm signal and are unable to verify whether it is a false or real alarm. The responding guard has the authority to request police dispatch if they find legitimate causes for alarm. Some jurisdictions charge a fee for this service, and we recommend you contact your local law enforcement to learn how alarms are handled in your area.

Many jurisdictions require alarm system users to obtain an alarm permit. To determine whether an alarm permit is required in your area, contact the local police and fire department (using the non-emergency telephone number) or check to see if the information is available on their websites.  Please make sure to keep Brinks Home updated with your permit information. You can log in to the Customer Portal or text our Support Representatives at 469.513.8685 to update this information.

You can learn more about the causes of false alarms and how to prevent them by visiting our Help Center.

Yes, we offer professional installation by licensed technicians who will set up your security system and ensure it is working properly. Our technicians will make sure you’re comfortable with your security system and mobile app before leaving.  

Installation work performed by personnel licensed where required by applicable law. License information is available at BrinksHome.com/licenses.  

Our security systems do not require a landline. They communicate wirelessly via cellular networks and Wi-Fi, so no landline is needed.

Touchscreen panels can either be wall-mounted or free-standing using the desk-mount included.

Currently, our systems are only available in the United States and Puerto Rico. 

We have extensive experience transitioning older alarm systems to our monitoring service. Depending on the equipment you have, we can discuss adding on new equipment or upgrading equipment so the system fits your needs. Call us at 866.522.5329 to speak with a Security Consultant to start the process. 

You can manage your account, billing, system, and more in the Brinks Home Customer Portal or in the Brinks Home Mobile App.

First, check for any active trouble conditions on your panel, in the Brinks Home Mobile App, or Customer Portal, which will walk you through a fix. Our Help Center has troubleshooting articles on all of our products and can help you avoid a phone call. If that does not help, reach us on chat for 24/7 assistance.

Your account password is used to access your account in the Customer Portal and Mobile App. If you forget your account password, both the Customer Portal and Mobile App have an option to reset your password through your email. Your code word is used to verify changes to your account and when canceling or confirming an alarm. You can set up or update your code word in the Customer Portal. If you have already set your code word up but do not remember it, you can text us for help at 469.513.8685. Your security panel code is what you will use to disarm your system.

You can access your monthly statements, pay your balance, set up AutoPay, and enroll in paperless billing in the Customer Portal.

Never miss a payment and avoid late fees by enrolling in AutoPay in the Customer Portal. Your balance will be automatically withdrawn from your account on your billing date.

Your scheduled service appointments are stored in the Customer Portal. You will also get email and text message reminders in advance of your appointments.