Text Message Alarm Notifications

Brinks Home™ offers text message alarm notifications for burglar alarms, allowing you to quickly and easily respond to alarms whether you need emergency assistance or if it's a false alarm.

How It Works

Instant Alerts: When an alarm is triggered, primary contacts receive a text message asking whether to cancel the alarm (reply "No") or request emergency services (reply "Yes").
No Response: If no response is received within 60 seconds, we will follow standard procedures and contact your emergency contacts, starting with the primary contacts.
Multiple Responses: If one primary contact cancels the alarm and another requests dispatch, emergency services will always be sent to ensure your safety.

Note: There is no cost from Brinks Home™ to use this feature. However, standard text messaging rates may apply based on your mobile provider.

Managing Notifications

Opting Out: Primary contacts are automatically opted in to receive text message alarm notifications. You can opt out at any time via the Brinks Home™ Customer Portal or Mobile App.
Customizing Alerts: Learn how to customize your notification preferences in our Manage Notifications article.

Troubleshooting & Support

If you're experiencing issues with delayed notifications or need assistance with your system:

Check Your Device Settings: Ensure text notifications are enabled and not being filtered or silenced by Do Not Disturb or spam filters.
Understand the Process: Learn what happens when your alarm is triggered in our What to Expect During an Alarm guide.
Live Chat: For immediate assistance, use our 24/7 live chat feature.
Text Support: You can also text us at 469.513.8685 for support.