Other Issues

Discover how to use the IQ Panel 4 as a photo frame when idle and add a personal touch to your space.

Installation: Get started with your new ADC-V521IR Indoor Camera.

Get started with your ADC-V522 Indoor Video Camera.

Get started with your new ADC-V610PT Indoor Pan Tilt Camera.

Installation: Get started with your new ADC-V720W Outdoor Camera.

Troubleshoot the solid blue light on your Brinks Home indoor/outdoor camera. Learn how to disable Privacy Mode, re-add the camera, and ensure recording rules are configured correctly.

How to Set Up Places (Geo-Fence)

View instructions for resolving a sensor malfunction.

Simon XTi - Panel Wall Mounting

Smarter Video Alerts with Video Analytics

Learn how to clear trouble alerts on your panel.

Vista - Silence Reset Trouble Beeps

Lynx Touch - Silence Reset Trouble

Learn how to clear trouble alerts on your panel.

Learn how to clear trouble alerts on your panel.

See a breakdown of your monthly billing statement and instructions for downloading through the Customer Portal or the Brinks Home App.

View instructions on how to sign up for electronic billing.

Simon XTi - Remote Touchscreen Trouble

Learn more about how home security devices are ordered.

Brinks Home has multiple customer support options by phone and online.