Get clear steps to stop unintended activations, fix intermittent responses, prevent false alarms, clear “Loss of Supervision” alerts, replace batteries, handle damage, and restore your Brinks Home™ Medical Pendant—or contact us for assistance.

Our troubleshooting guide will walk you through getting your panel to reconnect to Wi-Fi.

Learn how to a Invalid Primary Email error

Discover everything you need to know about Brinks Home™ fees—from monthly monitoring and installation charges to billing, service plan, and false-alarm fines—and learn simple strategies to avoid extra costs.

Our troubleshooting guide will walk you through fixing your panel's communication issue.

View instructions for replacing batteries in your motion detector.

Our troubleshooting guide will walk you through fixing your panel's communication issue.

View instructions for resolving a sensor malfunction.

View instructions for connecting your panel to Wi-Fi.

Our troubleshooting guide will walk you through fixing your panel's communication issue.

Discover how to troubleshoot sensor malfunctions on your GC2 or GC2e panel. Learn common causes, solutions, and step-by-step instructions to resolve sensor issues.

View instructions for replacing your motion detector's batteries.

View instructions for replacing your sensor battery.

Learn how to fix an not logged in error.

Learn how to delete a Z-Wave light module from your 2GIG GC2 GoControl panel using step-by-step instructions.

Learn how to fix a non-responsive panel.

Learn how to set up your new smart panel and explore its features.

Follow these simple steps to replace the CR123A batteries in your Honeywell PIR 5894PI Motion Detector. Keep your Brinks Home™ system operational by addressing low battery notifications promptly.

Learn how to fix a non-responsive panel.

Our troubleshooting guide will walk you through fixing your panel's communication issue.